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Privacy Policy

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Privacy Policy for 99 Bowls

Effective Date: June 30, 2026

Welcome to 99 Bowls. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how 99 Bowls ("we," "our," or "us") collects, uses, processes, discloses, and protects your information when you visit our website (99bowls.in), use our digital Scan & Order subscription systems at our physical outlets, order via third-party food delivery aggregators, or otherwise interact with our food brand.

By accessing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms within this document, please discontinue use of our digital and physical ordering platforms.

1. Information We Collect

We collect several categories of information from and about our customers to provide a seamless, secure, and personalized dining experience. This information falls into three primary classifications:

A. Personal Identification Information

Information that can be used to identify you directly. This is typically provided voluntarily when placing an order, subscribing to a meal plan, or registering an account:

  • Full Name
  • Delivery and Billing Address
  • Contact Number (Mobile/Phone)
  • Email Address
  • Corporate or Workspace Affiliation (collected during corporate lunch hour or office cluster deliveries)

B. Transactional and Financial Data

Information generated during commercial interactions at our physical outlets or digital portals:

  • Order History (items purchased, custom options selected, order frequency, preferences)
  • Subscription Details (tier selections, meal frequency choices, operational schedules)
  • Payment Metadata (transaction references, dynamic QR payment status, tokenized billing indicators). Please note: We do not store raw credit card numbers or banking passwords on our local servers; financial processing is managed securely by certified third-party payment gateways.

C. Technical and Automated Usage Data

Information collected automatically when you navigate our digital assets:

  • Internet Protocol (IP) address
  • Browser type and operating system version
  • Device identifiers and mobile network information
  • Access times, referring URLs, and interaction data (pages viewed, buttons clicked)

2. How We Collect Data

We utilize distinct methodologies to gather data across our various operational channels:

  1. Direct Digital Submissions: Form inputs completed during online web browsing, account creation, or digital menu interaction via QR code Scan & Order frameworks.
  2. In-Store Point of Sale (POS) Systems: Transaction recording during in-person dining or walk-in takeaway processing, integrated via local digital billing systems.
  3. Third-Party Aggregator Integrations: API and data feed exchanges received when orders are initiated through official channels of authorized food delivery platforms (such as Swiggy or Zomato).
  4. Automated Tracking Tech: Small data files (Cookies, web beacons) placed on your browsing equipment to recognize returning profiles and store customized menu selections.

3. Purpose of Data Processing

The processing of personal data is bound strictly to valid business functions. The table below outlines how specific categories of information map directly to required operational purposes:

Data Category Operational Business Purpose Legal Basis for Processing
Identification & Contact Details Order delivery, address routing, real-time tracking notifications, and subscription delivery schedules. Performance of a Contract
Financial & Transaction Metadata Payment validation, dynamic billing QR creation, corporate billing audits, tax accounting, and refund management. Contract Performance & Legal Obligation
Order Preferences & Interaction Logs Menu optimization, analyzing low-performing segments, personalized combo suggestions, and dietary restriction filter matching. Legitimate Business Interest
Technical Device Logs Cybersecurity monitoring, UI bug troubleshooting, fraud prevention on dynamic payments, and platform loading optimization. Legitimate Business Interest

4. Data Sharing and Third-Party Disclosures

99 Bowls does not sell, trade, or rent user personal identification information to unrelated third parties. However, to execute commercial workflows, we must share specific datasets with trusted infrastructure partners:

  • Restaurant Operating Software: Customer contact details and menu selections pass securely through our unified restaurant management ERP and cloud POS system (such as Petpooja) to ensure accurate kitchen preparation and kitchen display management.
  • Payment Processing Infrastructures: Financial transactions utilize dynamic payment links and dynamic transaction QR codes provided by encrypted payment solutions (such as Paytm) to confirm tokenized captures immediately.
  • Delivery and Logistics Channels: For home delivery orders placed outside independent direct fleets, logistics information is transmitted to operating courier networks and delivery platform ecosystems (including Swiggy, Zomato, or hyper-local transit personnel) to complete doorstep drop-offs.
  • Legal Mandates and Corporate Safety: We preserve the right to disclose personal parameters if commanded by a valid judicial subpoena, government investigative body, or regulatory mandate required to enforce statutory tax compliance or safeguard public safety.

5. Data Security Measures

We adopt robust data collection, storage, and processing practices, alongside physical and digital security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our digital infrastructure. Data transit across our digital platforms is secured via standard Secure Socket Layer (SSL) encryption protocols.

6. Retention of Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws), resolve disputes, and enforce our legal agreements and policies.

7. User Privacy Rights

Depending on your location and regional data protection laws, you possess fundamental entitlements regarding the custody of your information. You may execute these parameters at any time:

  • Right of Access & Portability: Request formal disclosure summaries highlighting the explicit elements of your personal data managed within our active files.
  • Right to Rectification: Demand immediate corrections to inaccurate, out-of-date, or incomplete contact information or delivery records.
  • Right to Erasure ("Right to be Forgotten"): Request the complete deletion of your customer account profile and linked contact history, subject to overriding statutory tax or financial tracking retention laws.
  • Right to Marketing Opt-Out: Unsubscribe from promotional broadcast channels or automated update lists by activating the "Unsubscribe" mechanisms built into our electronic transmissions.

8. Policy Revisions and Updates

99 Bowls reserves the discretion to update this privacy document at any time. When modifications occur, we will adjust the "Effective Date" tracked at the header of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the